1. Overview
This document sets out how fees are structured, when payment is due, how payments are made, and what happens when payment is not received on time. It also covers the demo session fee, post-delivery billing, and general enrolment terms including session recording.
Tangible Learning operates on a course fee model, not a per-hour or per-session model. Fees are quoted as a total course fee for the academic year, with installment options available on request. This structure reflects the nature of the engagement — a sustained, prepared tutoring relationship across an academic year — rather than a series of independent hourly transactions.
2. Fee Structure
2.1 How Fees Are Quoted
Fees are quoted as an annual course fee covering the full duration of the enrolled programme. For AP cohort courses, this covers September 2026 through April 2027 (eight months). For IB and A-Level courses, duration varies by year and is confirmed at enrolment.
Annual fee quotations are provided during the enrolment conversation — via WhatsApp or the introductory call following the demo session. Fees are not published on a per-month basis.
2.2 Installment Options
Parents who prefer to pay in installments rather than in full upfront may do so. The following installment structures are available on request:
- Full course upfront — single payment before the course begins
- Bi-monthly — one payment every two months
- Quarterly — one payment every three months
- Monthly — available on request; see Section 2.3 below
Installment options carry the same total fee as the full upfront payment. There is no discount for paying upfront and no surcharge for paying in installments under the standard advance payment model.
2.3 Monthly Billing
Monthly billing is available for families who prefer it. Under a monthly arrangement, payment for each month is due before the first session of that month. Monthly rates are communicated privately and are not published on the website.
3. Advance Payment — The Default
3.1 Payment Before Sessions
All fees — whether paid as a full course fee, in installments, or monthly — are due in advance, before the sessions they cover take place. No session will be conducted against an outstanding unpaid balance.
This is not a procedural formality. It reflects a straightforward principle: the tutor prepares for every session in advance, and that preparation time is committed regardless of whether the student attends. Advance payment ensures that both parties enter each session with their commitment already honoured.
3.2 What Advance Payment Covers
Payment covers the sessions scheduled within the relevant billing period. It does not cover makeup sessions generated by the student's own cancellations — those are accommodated within the existing fee structure as a courtesy (see the Makeup Session Policy). It does not entitle the student to additional sessions beyond those scheduled.
3.3 Sessions Not Attended
Fees paid for a billing period are not refunded, credited, or carried forward on the basis of sessions the student did not attend — unless the tutor cancelled the session, in which case the Rescheduling & Cancellation Policy applies.
A student who pays for a month containing four scheduled sessions and attends three does not carry the fourth session into the following month. The monthly fee covers the scheduled sessions for that period, not a fixed count of hours to be consumed at the student's convenience.
This applies equally to all billing structures — monthly, bi-monthly, quarterly, and full course upfront.
4. Post-Delivery Billing
Families who require billing after sessions are delivered — rather than in advance — may request a post-delivery billing arrangement. This is available at a higher rate than the standard advance fee. The post-delivery rate is communicated on request and is not published.
Post-delivery billing is not the default arrangement and is not available to all students. It is offered at the tutor's discretion based on the nature and duration of the existing relationship.
5. Demo Session Fee
5.1 Fee
A fee of $50 (or local currency equivalent) is charged for the introductory demo session. This fee is collected before the demo session takes place.
5.2 Refund on Enrolment
The demo fee is fully refundable if the student enrols within 7 days of the demo session. On enrolment, the $50 is applied as a credit toward the first installment of the course fee.
5.3 Non-Refundable Otherwise
If the student does not enrol within 7 days of the demo, the demo fee is retained. The demo session represents a full hour of prepared, personalised instruction — the fee reflects that preparation regardless of the enrolment outcome.
6. Payment Methods
Payment is routed based on the student's location. The appropriate payment method will be confirmed at the time of enrolment.
| Student location | Payment method |
|---|---|
| United States | Stripe |
| International (all other countries) | Stripe |
| Singapore | Wise |
| India | UPI or direct bank transfer |
All fees are quoted in USD unless otherwise agreed. INR-equivalent amounts for India-based families are communicated privately and reflect the prevailing exchange rate at the time of enrolment.
7. Late Payment
7.1 Payment Deadline
For monthly billing, payment is due before the first session of each month. For installment billing, payment is due on the agreed date before the relevant period begins.
7.2 Grace Period
A grace period of 48 hours from the payment due date is extended as a courtesy. Sessions scheduled within this grace period will proceed as normal.
7.3 Sessions on Hold
If payment is not received within 48 hours of the due date, scheduled sessions will be placed on hold until the outstanding balance is cleared. Sessions missed during a payment hold are not made up and are not credited.
7.4 No Disruption to the Student
The tutor will communicate directly with the parent — not the student — regarding any payment matter. Sessions will not be interrupted or referenced in front of the student in connection with fees.
8. Refunds
8.1 Tutor-Cancelled Sessions
If the tutor cancels a session, the student receives either a makeup session or a session credit applied to the following billing period, as set out in the Rescheduling & Cancellation Policy. A cash refund for an individual cancelled session is not issued under standard arrangements.
8.2 Mid-Course Withdrawal — 1:1 Students
If a 1:1 student withdraws from the programme with 30 days' written notice (as required under the Rescheduling & Cancellation Policy), a prorated refund of any prepaid fees covering the period beyond the notice date will be issued within 14 days of the final session.
8.3 Mid-Course Withdrawal — Cohort Students
Cohort fees are non-refundable once the cohort has commenced. A student who withdraws from a cohort mid-course forfeits the fees paid for the remaining cohort period. The seat was reserved, the curriculum was prepared, and the cohort's structure cannot be adjusted for individual withdrawals.
If a cohort fails to launch due to insufficient enrolments (below the minimum threshold of 3 students), all deposits and fees paid are refunded in full within 7 days of the launch decision.
8.4 Seat Deposit
A refundable seat deposit of $100 is required to secure a place in any group cohort. This deposit is applied toward the first installment of the cohort fee on enrolment. If the student withdraws before the cohort commences, the deposit is refunded in full. Once the cohort commences, the deposit is non-refundable.
9. Session Recording — Notice and Consent
9.1 Recording Practice
All tutoring sessions at Tangible Learning — both 1:1 and group cohort — are recorded via Google Meet. Recordings are stored securely and used for the following purposes:
- Student review: enrolled students may request access to their own session recordings for revision purposes.
- Tutor reference: recordings allow the tutor to review session content, track student progress, and prepare subsequent sessions more effectively.
- Quality assurance: recordings serve as an internal record of instruction delivered.
9.2 Access and Privacy
Session recordings are not shared with any third party. For 1:1 sessions, access is limited to the enrolled student and their parent or guardian. For group cohort sessions, each student's recording access covers the shared cohort session in full — no individual student's audio or video is isolated or separately distributed.
9.3 Retention
Recordings are retained for the duration of the academic year and for a period of up to six months following the student's final session. After this period, recordings are deleted from storage.
9.4 Consent
By enrolling at Tangible Learning and attending the first paid session, the student and parent confirm their consent to session recording under the terms set out above. If a family has specific concerns regarding recording, these must be raised in writing before the first paid session.
10. General Enrolment Terms
10.1 Policy Acknowledgement
By enrolling at Tangible Learning and attending the first paid session, the student and parent confirm that they have read and understood this document and the accompanying Rescheduling & Cancellation Policy and Makeup Session Policy in full. These documents are provided at the point of enrolment and are available at all times on the Tangible Learning website.
10.2 Changes to Policy
Tangible Learning reserves the right to update these policies at the start of each academic year. Enrolled students will be notified of any material changes via WhatsApp before the new academic year begins. Continued enrolment constitutes acceptance of the updated terms.
10.3 Governing Arrangement
These policies govern the tutoring relationship between Tangible Learning and the enrolled student and family. They are not a substitute for legal advice and do not constitute a formal contract under any specific jurisdiction. In the event of a dispute, both parties agree to attempt resolution directly and in good faith before pursuing any other course of action.
Tangible Learning — tangiblelearning.in
Last updated: June 2026